Refund policy
Clear refund rules for digital AI products.
This draft policy sets expectations before real legal review and payment processor rules are added.
Eligible refund reasons
Refunds may be reviewed when a product is inaccessible, materially different from its listing, missing required files, or cannot be set up using the included instructions.
Not usually refundable
Refunds are not normally granted for buyer preference changes after protected files have been accessed.
Dispute process
Appdex can pause seller payouts while the admin team reviews buyer evidence and creator responses.